- Where do you ship from?
My store is based in Spain.
- How long do I have to wait for my order to arrive?
Depends on the country! The estimated times without tracking are:
Spain: 2-4 business days
Europe: 5-10 business days
USA: 2-3 weeks
Rest of the world 2-3 weeks approximately
- Do you accept refunds?
Only if the item hasn't been shipped yet.
- How do I track my order?
When checking out, you can choose whether you want tracked or untracked shipping.
To get a tracking number, you must check the second option. Otherwise, I won't be able to know what happens to your package when shipped.
- When will my order be shipped?
I usually send orders Mondays and Fridays. It won't take more than a week to ship your order. If so, feel free to message me.
- Will I have to pay customs?
Customs vary depending on your country's law, and that's completely out of my hand. However, if customs are not paid the package will be sent back to me. In case you'd want me to send it again, you'll have to pay for the shipping a second time.
- My package isn't arriving and it's been a long time! What do I do?
Packages aren't my responsibility anymore once they leave my hands, so if you didn't pay for tracked shipping there isn't much we can do. I highly recommend paying extra for a tracking number, especially if your country is outside Europe.